There have been many different definitions of hospitality but broadly speaking it is the act of kindness in welcoming and looking after the basic needs of guests or strangers mainly in relation to food, drink and accommodation. A more contemporary explanation is maybe to say that hospitality refers to the relationship process between a guest and a host. 

When we refer to the Hospitality Industry, we refer to the companies and organisations that provide food, drink and accommodation to people who are away from home. In this module you will be introduced to the organisations and the operational structures of the hospitality industry.